In eCRM system, CRM stands for_______
A. Customer Resource Management
B. Customer Retention Management
C. Customer Relationship Management
D. Customer Relationship Mapping
View Answer
C. Customer Relationship Management
The transformation of key business processes through the use of digital or Internet technologies is known as ____________
A. E‑business
B. E-Commerce
C. Digital Business
D. Both A and C
View Answer
D. Both A and C
A _________ community is one where the interaction takes place over a computer network, mainly the Internet.
A. Online
B. Virtual
C. Internet
D. All of the above
View Answer
D. All of the above
_______ is a new digital ecosystem, which can be described through five Cs: creativity, connectivity, collaboration, convergence, & community.
A. .NET
B. Web 2.0
C. IoT
D. Webex
View Answer
B. Web 2.0
_________ has specific objectives to increase profits when increasing its benefits to society.
A. Digital Business
B. Social Network
C. Social Enterprise
D. Virtual Community
View Answer
C. Social Enterprise
_________includes digital wireline or wireless communication networks, computers, software, and other related information technologies.
A. Internet Economy
B. Digital Economy
C. Social Economy
D. Both A & B
View Answer
D. Both A & B